Waste collections services operate 5 days a week, 5am-1pm* Monday - Friday (including public holidays).

*Collection times vary and may occur prior to 5am where required eg Christmas and public holidays). Please note commercial properties may be serviced on different days. 

If you are still unsure of your collection day access the Waste Zone Collection map below or contact our Customer Relations team on 13 22 63.

If the bin/bins have gone missing or have been stolen, you will need to report it to Council. You can do this by submitting a Missing / Stolen Bin Form. Council will process your request and arrange delivery of a replacement bin within seven [7] days. For further assistance, please call Customer Relations on 13 22 63.

If the bin is broken or damaged, you will need to report it to Council. You can do this by submitting a Waste Bin Repair – Online form. Council will process your request and arrange the repair or replacement bin within seven [7] days. For further assistance, please call Customer Relations on 13 22 63.

You can request for a different sized (red-lidded) garbage bin if you are the owner of the property.

If you are a tenant, you must go through your landlord or real estate. Owners need to complete and return a Waste Variation in Bin Size - Online form for a change of bin size stating the new bin size and acknowledging that a change in the rates charge will occur. Please read the lodgement information on the back of the form for details on how to the lodge the completed form.

You can request an additional waste bin if you are the owner of the property.

If you are a tenant, you must go through your landlord or real estate. Owners need to complete and return a Waste Additional Bin Request - Online form for additional bins and acknowledge that a change in the rates charge will occur. Please read the lodgement information on the back of the form for details on how to the lodge the completed form.

The cleanliness of bins is the responsibility of the user. To minimise the use of excess water when washing the bin, try using the grey water from your washing machine or sink. Remember to always wash the bin on the grass.

Alternatively, you may consider engaging a local cleaning service ie web search ‘wheelie bin cleaning services’ or similar.

Council's waste collection trucks may still be on the road emptying bins and have not yet been to your street or area. In some streets, where traffic congestion is expected, waste collection runs may be adjusted to ensure the emptying of all bins scheduled for that day. In these instances, your patience is greatly appreciated.

If the bin was not emptied, please check to see whether a bin tag was left on the bin or in your letterbox. It explains why the bin was left unemptied. Common reasons include:

• Recycling bin (yellow lid) has been contaminated with garbage, dirty materials or non-recyclable material.
• Garden Organics (green / brown lid) bin has been contaminated with garbage or plastic bags or large green waste items.
• Garbage bin (red lid) is overfilled.
• The bin is too heavy (heavier than 80kg).
• Bins are not correctly positioned. They should be:
• 30cm apart.
• 1 metre from light or power poles and trees.
• Positioned with the Camden Council logo facing the kerb.
• Away from parked cars.

Please note that if you have put the bins out for collection after the truck has passed, Council is under no obligation to return and empty it. To report a missed bin call Council's Customer Relations Team on 13 22 63.

Try making the most of the (yellow-lidded) recycling bin so you’re not putting recyclables into the red-lidded (garbage bin). This includes:

• Flattening cardboard boxes and squashing plastic drink bottles and milk cartons before placing them into the recycling bin but avoid jamming them tight into the bin! However, do not break glass as it will not be accepted for recycling.
• Consider saving your drink bottles and cans for ‘Return and Earn’.
• Consider composting or worm farming your food scraps which can make up to 40% of the waste in the (red-lidded) garbage bin.
• Consider making less waste, avoid buying overpackaged items and use reusable items instead of single-use disposable ones.

If you find you are consistently overfilling the bin, despite sorting the waste to divert recyclable material into the yellow-lidded recycling bin, consider changing to a larger garbage bin. Refer to ‘Can I change to a different sized garbage bin? 

Council starts emptying waste bins from 5am to ensure collections are done safely and effectively before peak traffic times in the morning. This is particularly important to allow our drivers safe access into some of our more difficult areas with narrower streets.

We understand the inconvenience our collections may place on our residents and the impact of noise during the early hours of the morning; however, it is essential to deliver the service.